Shipping Policy

Discount Travertine ships nationwide.

 

The rates provided by Discount Travertine are based on origin and destination locations, volume, weight, season and constantly fluctuating fuel costs and, therefore, are subject to change at any time. 

Shipping Companies

Discount Travertine contracts third-party shippers and is solely the shipping facilitator. Due to our high shipping volume, we are able to negotiate incredibly competitive shipping rates on your behalf. Any rates provided by Discount Travertine are for standard pick-up and delivery, unless otherwise noted.

 

Tracking

Discount Travertine Mart provides tracking information to you once your order has left our warehouse. Tracking information is usually available within 24-hours of shipping. Our logistics personnel are available to assist you with any inquiries you may have during transit.

 

Liftgate vs. Forklift

Depending upon weight, volume and shipping company, many orders will qualify for Liftgate Service upon delivery.

In certain cases where a liftgate is not available, a forklift will be required to unload the truck. Discount Travertine will always notify the customer before the order is placed if a forklift will be required to unload at delivery.

 

Delivery

It is customer’s responsibility to provide contact information that allows the shipper to contact you when shipment is made. Additional storage and/or shipping charges and other warehouse charges will apply if customer cannot be contacted, is not available, does not have the means to unload or is not prepared to receive product; or if product is redirected upon customer’s request.

Delivery times must be communicated between customer and the shipping company. Discount Travertine will not be held liable for delays in delivery times.

Customers have the right to arrange for their own shipping company.